This Online User Help File System is designed to assist you manage the Modules within Corvus Axiom. If you are unable to find what you are looking for, please contact your Corvus Site Administrator, submit a support request to Intov8 at support@intov8.com.au or contact your Helpdesk.
Each site support process varies slightly, as this process depends on how our Productive Partners have set up their Support and Maintenance Agreement with Intov8. However, the most common Support Process is documented as follows.
Requirement
In order for Intov8 to respond to your request in a timely manner, please use the following steps:
Contact your Site Administrator who may be able to resolve your request / assist with your enquiry
If your Site Administrator cannot assist, please request that they send a support request to Intov8 at support@intov8.com.au
- We require the following information as a minimum in order to effectively investigate the issue’s:
A full screenshot showing all or part of the issue
If necessary, please provide multiple screenshots
- A detailed description of the issue
- If the issue relates to source data, whether the source system has been checked (including any relevant screenshots)
- If the issue relates to a Corvus report, a copy of the report will need to be provided (this will allow us to review the parameters used to generate the report)
- When you first experienced the issue
- Whether the issue is replicable across multiple or all users
- All screen shots require a time/date stamp